Full-priced items may be exchanged for store credit within 14 days of purchase. If you've already received the item, it must be in the same condition as at the time of purchase to be exchanged.
This excludes pieces that have undergone custom upholstery (i.e. your choice of fabric) — change-of-mind returns aren't available on these.
Store credit is valid for two years from the date of purchase. Purchases made using store credit are final sale, unless a return is required under Australian law.
Any courier costs associated with returning items for change-of-mind (within the 14-day window) are at the customer's expense.
Where an item isn't working as it should, we'll repair it at no cost to you — if we can't repair it, we'll replace or refund it, provided the piece is otherwise as it was when we sold it to you.
Before dispatch, we provide you with a detailed video documenting your item's condition for complete peace of mind.
Every piece is carefully packed and handled with care by our trusted courier partners to ensure it arrives in the same condition it left us.
If anything arrives differently, we'll take responsibility and make it right, whether through repair or a full or partial refund.
Where a refund is required under Australian law, a refund will be provided.